Customer Service is Top Notch!
Your customer service rep was exceptional – patient , kind and knowledgeable. Definitely, listened and great at problem solving skills. My pleasure to have the opportunity to do business with and will share my experience with other horse owners.
Equine Outfitters LLC has exemplary customer service. My mare needs surgery @ UW Madison Vet Hospital. Since I’m not from the Madison area, I reached out to Ellisa @ EOL for some needed information. Ellisa graciously spent her time investigating the question I had & then gave me the answers that I was seeking. This had nothing to do with “making a sale”, but rather about helping myself & my horse finding the right fit for both of us. Thank you to Ellisa & Equine Outfitters LLC!
– Laurene Hostert
Equine Outfitters LLC has been nothing short of fabulous! Ellisa has years of experience within the horse industry and I trust her completely with tack, equipment, and nutritional advice for my little hunter gelding. As a veterinarian, I also rely on her advice for client questions and have tag-teamed farm calls with her as an amazing service for my clients- body condition scoring, nutritional evaluation, and non-biased recommendations. Not to mention her customer service, she knows before me when my horse needs his ration balancer reordered and has it ready for me. I highly recommend!
-Dr. Toria Waldron
Super fast delivery! Love, Love, Love Equestrian Outfitter’s Chafeless, Padded Breakaway Halters! By far the best breakaway halters I’ve ever come across! Super soft padding that’s made with breathable material, high quality nylon and leather crown, durable hardware the noseband has a buckles for custom fitting and BOTH sides of the crown have buckles along with a super easy to use throat latch snap. The halters come in a variety of colors from wild ones such as
hot pink, bright orange, lime green to grey, burgundy, navy, black, hunter green (I’m sure I’m forgetting a few other color choices). The sizes are crowns come in black or brown.
-Laura A Nelson
This is the best small business company hands down. Their customer service is phenomenal. I know if I cannot find a certain item this is the company to go to. I recommend Equine Outfitters LLC to everyone and Ellisa is beyond wonderful.
– Chandra Thurman
On top of being knowledgeable, Ellisa has top quality products for great prices, all while providing incredibly individualized service! Her fantastic customer service and flexibility to work herself into my busy schedule is a cherry on top!
-Johanna Etlicher KD Sport Horses
Beyond pleased with my experience buying my first semi-custom saddle. I purchased the Advanced Ride Deluxe Monoflap from Equine Outfitters LLC and even with my anxious “is it done yet” questions every week, Ellisa was still friendly and quick to respond. Overall very friendly and great to work with. Thank you Equine Outfitters LLC!
I purchased the Gel-Eze Under Bandage Wrap and I LOVE IT!! I got it to use as a non-slip pad to keep my baby pads from moving around and it works perfectly! Great customer service and fast shipping. I’m super happy!
I cannot say enough about her! I bought items on Wednesday and received them on Friday! 2 days. And I did not get expedited shipping!! Everything was exactly as she said and better! I will come back have to support the small businesses!!
Great company with exceptional customer service. Love HALO but when I got last shipment one of the tops had busted and spilled out. I called them and they immediately shipped out a new one and made sure to include extra packaging, no questions asked.
-Melissa Oellerich Butler
I have purchased multiple products through Equine Outfitters llc and have yet to be disappointed! My most recent purchase was the Shires Paris Performance Riding Tight and I absolutely love them! They are light weight and very comfortable, I’m able to wear them all day whether I’m running errands or riding, they are highly functional and I recommend them to anyone. The plum color is especially beautiful!
Just wanted to thank you again and give a little review of the Thinline Bareback Pad. The pad will be cherished for years to come– you were right about the adjustability… it could probably fit anything. The Thinline bareback pad was the perfect transition to all the no stirrup work I’m sure will be crammed into the end of the month and it’s super comfy. Thank you again! Love the product!
I purchased a beautiful custom Intrepid International Advanced Ride Monoflap Saddle from Equine Outfitters. Through e mails (we live in different states) the owner was SO VERY helpful and responsive to my many questions and gave me an amazing price. She kept me posted on the saddle’s progress and shipping details. I would highly recommend this company for any of your equine tack needs.
-Nicole Arrandale Bodmer
I got my stuff super quick and Karin was excellent to shop with! Love ThinLine products! So happy to be able to support small business, get quality items, and save tons of $$$ at the same time! Plus it shipped faster than most large franchise stores do !
I have placed several orders from Equine Outfitters LLC and will continue to do so! Karin is always beyond helpful, answering any questions you may have promptly and thoroughly! She is very knowledgeable about the Thinline products she carries and will help you make an informed decision before you make a purchase if you are overwhelmed by all the great options. Never pushes clients for sales, she is just genuinely passionate about her business and products. Did I mention you cannot find better Thinline pricing?! Highly recommend!
Great to work with. Very prompt when responding / sending items. Provided extra pictures and answered all questions. Made sure I received a flawless product and even had to go through the manufacture to get me my half pad in two days ! Will be a repeat customer
Equine Outfitters LLC has awesome products at great prices and awesome customer service. I highly recommend them. Very helpful and responsive to your needs !
Awesome service, quality products, fast and efficient! Very happy with my order and will not hesitate to order again!
-Crystal Jager Caban
She reached out to me with her excellent pricing. Shipped same day with lovely customer service. Would highly recommend!
I had a great experience dealing with Equine Outfitters LLC to purchase a Thinline Half Pad recently. I am located in Canada but had the package shipped to the US side of the border and received it 3 days after ordering with Karin. She was very professional and communication was great. She had it shipped on a Sunday evening after I had paid through PayPal, and I picked it up on the Wednesday. I definitely recommend Equine Outfitters for online purchases!